Vikki Smith, Director
Vikki Smith leads the Washington State Department of Revenue, one of the most awarded and respected state revenue agencies in the nation.
Vikki has worked her entire career at Revenue, starting in June 1970 as temporary clerical staff. She worked her way up through the ranks in positions of increasing responsibility and authority, eventually taking on leadership roles in several divisions.
As head of the Taxpayer Services division, Vikki transformed Revenue’s use of technology to serve its customers, the taxpayer. She established Revenue as one of the first agencies to adopt straightforward, jargon-free writing in its customer communications. Vikki became chief information officer in 2007, positioning her to increase the Information Services division’s efficiency while influencing information technology issues on a statewide level. In 2012, she was selected to be Revenue’s deputy director.
During her career, Vikki has received numerous awards and professional recognition.
Of all the accolades, Vikki is proudest of her volunteerism in the public schools, which earned her Parent of the Year from the North Thurston school system.
Revenue plays a pivotal role in funding the state’s future, collecting $19.6 billion in taxes in the most recent fiscal year. These tax dollars help pay for education, social and health services, natural resource conservation and public safety. As the director, Vikki oversees a staff of 1,100 employees and a $100 million budget.