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Vikki Smith, Director

Vikki Smith leads the Washington State Department of Revenue, one of the most awarded and respected state revenue agencies in the nation.

Vikki has worked her entire career at Revenue, starting in June 1970 as temporary clerical staff. She worked her way up through the ranks in positions of increasing responsibility and authority, eventually taking on leadership roles in several divisions.

As head of the Taxpayer Services division, Vikki transformed Revenue’s use of technology to serve its customers, the taxpayer. She established Revenue as one of the first agencies to adopt straightforward, jargon-free writing in its customer communications. Vikki became chief information officer in 2007, positioning her to increase the Information Services division’s efficiency while influencing information technology issues on a statewide level. In 2012, she was selected to be Revenue’s deputy director.

During her career, Vikki has received numerous awards and professional recognition. Of all the accolades, Vikki is proudest of her volunteerism in the public schools, which earned her Parent of the Year from the North Thurston school system.

Revenue plays a pivotal role in funding the state’s future, collecting $19.6 billion in taxes in the most recent fiscal year. These tax dollars help pay for education, social and health services, natural resource conservation and public safety.  As the director, Vikki oversees a staff of 1,100 employees and a $100 million budget.


 

Marcus Glasper, Deputy Director

Marcus Glasper is Revenue’s Deputy Director. He oversees the agency's communications, internal audit, enterprise risk management, local government relations and customer service efforts. He is also executive sponsor of the project to replace Revenue's tax and licensing systems. Prior to his appointment, he was the Senior Assistant Director for Administrative Services for Revenue.

Marcus received his bachelor’s degree in Mechanical Engineering from Southern University in Baton Rouge, LA., and a master’s degree in Engineering Management from Washington State University. Before joining Revenue, Marcus worked for the Washington State Department of Corrections, United States Department of Energy and General Motors Corporation.

Other notable achievements during Marcus’ career: completing the Senior Executive’s course at Harvard’s Kennedy School of Government; graduating from the Federal Executive Leadership Program at the USDA Graduate School; completing the Executive Management Program at the University of Washington Evans School of Public Affairs; receiving the Governor’s Award for Leadership; and serving as a certified senior mediator for the Thurston County Dispute Resolution Center.


 

Janetta Taylor, Senior Assistant Director of Operations

Janetta Taylor is the Senior Assistant Director of Operations for Revenue.  She oversees the Audit, Compliance, Special Programs, Taxpayer Services and Taxpayer Account Administration divisions.

Janetta has been with Revenue for more than 20 years. She has served in a variety of roles in operations and information technology, including assistant director, program manager and IT analyst. During her time in the Department, she has led a number of large initiatives that include the implementation of Streamlined Sales Tax and destination sourcing and the first amnesty program. Janetta worked in IT consulting prior to joining Revenue.

Janetta has received multiple awards for leadership, including the Department of Revenue Leadership Award, the Governor’s Award for Leadership in Management and the FTA’s Leadership and Service Award.  

Janetta earned a Bachelor of Science degree from the University of New South Wales, Australia and a Master of Business Administration from the University of Washington.

 

Randy Simmons, Senior Assistant Director for Administrative Services

Randy Simmons is Revenue’s Senior Assistant Director for Administrative Services, with oversight of Revenue’s Information Services, Human Resources and Business & Financial Services divisions as well as Information Governance, Lean and project accountability.

Randy came to Revenue in September 2015 after spending 13 years with the state’s Liquor and Cannabis Board, first as Finance Division director and then as the agency’s Deputy Director. While at the LCB, Randy oversaw the implementation of Initiative 502, which legalized the sale and use of recreational marijuana.

Before joining the LCB, Randy was a manager for the state’s Department of General Administration, and he spent 22 years in a private company in Olympia, beginning his career as a pension manager and then holding positions in both finance and marketing.

Randy's educational background includes a Bachelor of Science in Accounting from St. Martin's College and post-graduate work in entrepreneurial studies at Babson College and in Management Science at The American College. He holds the professional designations of Chartered Life Underwriter (CLU), Fellow Life Management Institute (FLMI) and LIMRA Leadership Institute Fellow (LLIF).

In 2006, Randy received the Governor’s Award for Leadership in Management for implementation of risk management practices that reduced over $400,000 a biennium in cost to the agency.


 

John Ryser, Senior Assistant Director of Tax Policy

John Ryser is the Department’s Senior Assistant Director of Tax Policy, with responsibility for overseeing the Property Tax, Interpretations and Technical Advice, and Administrative Review and Hearings divisions. John comes from Revenue’s Audit division, where he led a staff of more than 300.

He began his Revenue career in 1986 in Taxpayer Account Administration. In 1997, he joined the Audit division as an out-of-state auditor, working on complex corporate accounts in Florida, Georgia, Alabama and Tennessee. John promoted to Field Audit Manager in 2004 to lead a team of 11 out-of-state auditors located throughout the southeastern U.S.

In 2013, John returned to Washington when he was chosen to head the Audit division. During his tenure, the division has earned national recognition for its work on detecting sales suppression software, which has the potential to hide millions in retail sales tax dollars that should be funding public services. John has a Business Administration degree from Western Washington University.