Washington State Quality Award
In October 2007, the Department of Revenue became the first Washington State Executive Cabinet agency to apply for a full examination by the Washington State Quality Award. For ten years, Revenue has used the Baldrige Criteria for Performance Excellence as the foundation of its management model and to foster a culture of continuous improvement. The Department of Revenue conducted three self-assessments prior to its first external evaluation.
This Washington State Quality Award examination is an opportunity to describe the agency’s mature management processes and share impressive results. Revenue has already benefited from the evaluation process by implementing multiple process improvements throughout the journey. The Department looks forward to the additional benefit of receiving objective, professional advice about the agency’s strengths and recommended strategies for improvement.
Read our 2007 Washington State Quality Award application.
Management Improvement Progress Report
The Department of Revenue conducts an annual self assessment on its operations
and management improvements. The project includes collaborative planning, data collection and analysis, and transparent accountability. The report is submitted to the Office of the Governor.
Read our
Fall 2009 Management Improvement Progress Report.
Contact
If you would like more information about any of these improvements, please
contact our Organizational Development Manager at (360) 596-3631.