|
|
|
|
|
About us
Contact us
Questions & answers
Graphic version
Text version
Printer friendly
Home
File & pay taxes
Doing business
Find taxes & rates
Workshops & education
Get a form or publication
Find a law or rule
About us
Home
/
About us
/ Our service goals
Our service goals
Appeals Process
Increase the percentage of decisions issued within 12 months of filing.
Audit Process
Issue 80% of audits to the taxpayer within 50 calendar days of the exit conference.
Provide fair and equitable treatment to taxpayers during an audit.
Taxpayer Refunds
Taxpayer refunds not requiring field audit verification will be completed within ten business days of receipt by the Department.
Phone Process
Answer 80% of phone calls within two minutes in the Taxpayer Assistance Phone Center.
Claims Process
Refund 80% of Unclaimed Property monetary requests within ten business days.
Refund 80% of Unclaimed Property non-monetary requests within 30 business days.
Letter Process
Provide answers to 75% of written ruling requests within ten business days.
Taxpayer Advocate
Respond to 100% of Taxpayer Rights inquiries within one business day.
Public Records Request
Respond to 100% of written public record requests within five business days.
ABOUT US
|
CONTACT US
|
QUESTIONS & ANSWERS
|
GRAPHIC VERSION
|
TEXT VERSION
|
PRINTER FRIENDLY
|
|
|
|
|
Disclaimer
|
©2007 Washington State Department of Revenue and its licensors. All rights reserved.
Voter registration assistance
(Secretary of State)
X
Help