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Listening to our customers

Revenue would like to thank everyone who participated in our Taxpayer Satisfaction Survey last May. Listening to your needs and expectations helps us provide truly customer-focused service. Based on the survey results and your feedback, Revenue has identified the following improvement areas:

  1. Taxpayer education
  2. E-file on-screen help and instructions
  3. Timeliness and quality of updates regarding tax laws, rules and policies
  4. Clarity and accuracy of information on the website

We’ve posted the survey results summary (pdf) online. Watch our website for more information on our improvements made in these areas.

Carol K. Nelson
Director

Meet the Executive Team

Organization Chart (pdf)

 

[Find out how Revenue is using your feedback to improve our services]