Department of Revenue employees are committed to providing exceptional customer service.
In addition to treating you with respect, we will provide:
- Timely response to your requests by acknowledging
- phone calls and email by the next business day
- correspondence within 10 business days
- Accurate information from knowledgeable, professional employees
- Accessible and clear information
- Fair and equitable treatment
- Continuous improvement of services
Customer Service Scorecard
Taxpayer Rights and Responsibilities
The taxpayer Rights and Responsibilities provide you the right to many services and protections, however problems may still occur. If you cannot solve a problem through routine channels contact the Taxpayer Rights Advocate.
The taxpayers of Washington State have the right to:
- Written explanations when tax assessments, interest, and penalties are issued.
- Reliable, written advice and reporting instructions provided by the Department specifically to the taxpayer, and to have interest, penalties, and in some instances, tax assessments waived if complying with that information worked against the taxpayer.
- Prompt administrative remedies when tax laws or rules are found to be unconstitutional by the final decision of a court of record.
- Confidentiality of their financial and business information in the Department's possession in accordance with the requirements of RCW 82.32.330.
- Clear and current tax instructions, rules, procedures, forms, and other tax information received upon request.
- Prompt and independent administrative review by the Department of a decision to revoke a tax registration, and to a written determination that either upholds the revocation or reinstates the registration.
The taxpayers of Washington State have the responsibility to:
- Register with the Department of Revenue.
- Know their tax reporting obligations, and to ask the Department for instructions when they are uncertain.
- Keep accurate and complete business records.
- File returns and pay taxes on time.
- Provide accurate information on tax returns.
- Substantiate claims for refund.
- Pay all taxes on time after closing a business, and request cancellation of the registration number.
- Respond to communications from the Department in a timely manner.