home home About us home Our Service Commitment Our Service Commitment
Department of Revenue employees are committed to an exceptional level of service. Taxpayers and stakeholders deserve access to good information and simple methods for complying with their tax obligations.

We are committed to making your interaction with our Department professional and helpful.
  You can expect:
  • Respectful interaction with Revenue employees
  • Integrity in our services and programs
  • Cooperation and responsiveness to inquiries and needs
  • Professional and courteous treatment
  • Continuous improvement of service delivery
  • Accessible and clear information
      We will:
  • Acknowledge phone calls by the next business day
  • Acknowledge e-mail by the next business day
  • Acknowledge correspondence within 10 business days
  • Greet walk-in customers in a polite and professional manner right away and indicate the approximate wait time for assistance
  • Keep a current message on voice mail with the feature that the caller can press zero to speak with another staff member

    Our Service Goals

    You can expect prompt treatment and reasonable response times from the services we provide.