Under Washington's Auto Repair Law, Chapter 46.71 RCW , customers are entitled to:

1. A written estimate for repairs that will cost more than $100, unless waived or absent face-to-fact contact (see item 4).
   
   
2. Return or inspection of all replaced parts, if requested at the time of repair authorization.
   
   
3. Authorize orally or in writing any repairs that exceed the estimated total pre-sales tax cost by more than 10 percent.
   
   
4. Authorize any repairs orally or in writing if the customer's vehicle is left with the facility without face-to-face contact between the customer and the repair facility personnel.
   
   
5. A copy of the invoice that clearly and accurately lists all work performed and parts supplied.
   
   

References

Revised Code of Washington (RCW) 46.71

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