Our offices are temporarily closed
While our offices are temporarily closed to adhere to social distancing requirements, our team is working remotely and ready to serve you. Most in-person services provided at DOR offices are available online and we encourage businesses to take advantage of these services for faster processing. While offices are closed, there will be delays in processing incoming and outgoing U.S. mail. This includes things such as general correspondence, processing paper tax returns, applications, and/or permit requests, petitions or request for administrative review, and acknowledgment of any legal documents.
Legal process is accepted at our Tumwater office between 8 a.m. and noon, Monday – Friday.
Updated Oct. 5, 2020
Revenue is taking the following measures to provide relief to COVID-19 impacted businesses during the state of emergency (February 29, 2020, through the end of the state of emergency, yet to be determined). These actions address a broad range of taxes and programs: business and occupation tax, real estate excise tax assessments, leasehold excise tax, forest tax, and tax deferrals. Check back for updates.
What if I am unable to pay my return?
If an extension has not already been granted, a one-time extension may be available upon request before the due date. We request that all businesses still file their returns by their original due date, even if they are unable to pay.
Request a one-time extension for paying tax returns using one of the following methods:
Apply in My DOR.
Note: This option is only available for excise tax returns. This is not available for other tax types.
- Send a secure email in your My DOR account.
- Call Revenue’s customer service team at 360-705-6705, Monday through Friday 8 a.m. to 5 p.m.
If you miss the deadline for requesting an extension, request a penalty waiver when filing your return along with an explanation of how COVID-19 Pandemic caused the delay.
I already received an extension on a tax return, but I still can’t pay my return in full by the new date. Can I get another extension?
No, additional extensions can not be granted. If you are unable to pay your return by the extended due date, please contact your local field office to inquire about payment options. You should still file the return by its due date and any payment you can make will reduce the penalty amount due.
What about interest?
The Department will waive interest from February 29, 2020 until the termination of the COVID-19 State of Emergency or 11:59 p.m. on November 9, 2020, whichever occurs first. After this date, interest will begin accruing on outstanding balances.
Tax returns filed and paid in full by the extended due date are consider timely, and will not incur interest.
What if I have been, or need to work with the Department on a collection related issue?
If you are struggling to pay your tax liability due to COVID-19, our Revenue Agents are available to assist you. Cases will be handled based on each business’s unique situation. For assistance, please contact your Revenue Agent or local field office.
What if I have a payment plan with the Department?
Upon request, Revenue will work with taxpayers that are impacted by COVID-19 to adjust payment plan amounts or extend payment dates. If your existing electronic payment plan has scheduled payments automatically debited from your account and you wish to adjust the payment amount or date, you must contact your Revenue Agent prior to the scheduled payment date.
What if I am scheduled for an audit or under audit right now?
- The Department is scheduling audits to coincide with the Governor’s phased approach to reopening businesses.
- For audits in progress, Revenue staff will work with you to either issue the audit or provide an extension based on your preference.
- Audit team members will remain flexible in scheduling audits and continue encouraging electronic records to support social distancing.
What happens if I am late renewing my business license during this time period?
The Department will waive the BLS delinquency fee on late renewals of licenses expiring February through October of 2020.
The Department does not have the authority to extend business license expiration dates. If your license endorsements expired and you have not renewed, check with the state or local regulatory agency for your endorsement to determine if continued operation is allowed.
Is relief available for periods prior to the COVID-19 State of Emergency?
No. Penalties and interest accrued prior to February 29, 2020, will not be waived. There will be no refunds for penalties and interest paid during the state of emergency.
What if I'm late renewing my non-profit property tax exemption?
The Department will waive penalties for nonprofit applications and renewals for exempt property for the months of February 2020 through November 2020.
What if I have questions about paying my property taxes?
Please contact your local county treasurer.
What about estate tax returns?
Estates filing a Washington Estate Tax Return that are negatively impacted by the COVID-19 crisis can request an extension for the return and/or payment during the Governor’s state of emergency. Extension requests for payments will be reviewed on a case by case basis.
To request an extension or get more case specific information, please contact the Estate Tax Team at 360-534-1503, Option 2 or at firstname.lastname@example.org.
Online Filing and Call Center Assistance
Our services are available remotely. My DOR is available 24/7 for online filing. Our call center agents are ready to offer their assistance at 360-705-6705, Monday through Friday 8 a.m. to 5 p.m. You may also reach us by sending a secure email in your My DOR account.
If you recently received something from us and need assistance, please contact us. We are here to help!