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Published on Washington Department of Revenue (https://dor.wa.gov)

About

Vision

To achieve the highest level of voluntary compliance and customer service
through collaboration and innovation.

Mission

To fairly and efficiently collect revenues and administer programs to fund
public services and advocate sound tax policy.

Values

Open communication
We seek first to understand and are respectful in all communications.


Cooperation
We work together to achieve shared goals in a supportive environment.


Respect
We honor different perspectives and treat people with courtesy.


Integrity
We are honest and ethical.


Professionalism
We perform to the highest standards of conduct.


Accountability
We take responsibility for the results of our actions.


Excellence
We seek continuous improvement in all we do.


Goals

  • Deliver customer-focused services
  • Administer programs and services efficiently and effectively
  • Value employees through supporting their development, engagement and well-being
  • Promote correct, timely reporting and payment of taxes
  • Administer fair and consistent tax policy

Meet our Executive Team [1]
Organization chart [2] (pdf)

Source URL: https://dor.wa.gov/about

Links
[1] https://dor.wa.gov/meet-our-executive-team
[2] https://dor.wa.gov/sites/default/files/legacy/Docs/Pubs/OrgChart/Org_Chart.pdf
[3] https://dor.wa.gov/sites/default/files/legacy/Docs/Pubs/Misc/TaxpayerSatisfactionSurvey2016.pdf
[4] https://dor.wa.gov/sites/default/files/legacy/Docs/Pubs/Misc/StrategicBusinessPlanFinal_WEB.pdf
[5] https://dor.wa.gov/sites/default/files/legacy/Docs/Pubs/Misc/CustomerServiceReport2016.pdf
[6] https://dor.wa.gov/about/quality-service
[7] https://dor.wa.gov/about/business-advisory-council
[8] https://dor.wa.gov/sites/default/files/legacy/Docs/Pubs/Misc/RevenueAtAGlance.pdf
[9] https://dor.wa.gov/sites/default/files/legacy/Docs/Pubs/Misc/CustomerSvcScorecard.pdf
[10] https://dor.wa.gov/about/customer-service-principles
[11] https://dor.wa.gov/sites/default/files/legacy/Docs/Pubs/Misc/RevenueReport.pdf
[12] http://results.wa.gov/
[13] https://dor.wa.gov/about/careers
[14] https://dor.wa.gov/about-us/what-we-do
[15] https://dor.wa.gov/about/news-releases
[16] https://dor.wa.gov/calendar
[17] https://dor.wa.gov/about/statistics-reports
[18] https://dor.wa.gov/about/taxpayer-rights-and-responsibilities
[19] https://dor.wa.gov/sites/default/files/legacy/Docs/Pubs/Misc/DORW9.pdf
[20] https://dor.wa.gov/about/sole-source-and-emergency-contract-information
[21] https://dor.wa.gov/about/tlsr
[22] https://dor.wa.gov/legacy/Docs/Pubs/Misc/CustomerServiceReport2016.pdf