Check if you have a user account before creating a new one!
If you filed online with us before, click Check if you have one. You will receive an email that has any associated user IDs to your email address. You’ll want to use the user ID that you have used in the past because your tax or license account information will be linked. If you create a new user ID, you’ll have to get the Administrator on the account to link your tax or license information to your new user ID or call us.
I just created a user ID and password and logged in. Now where is my tax return?
If you just created a user ID and password, you’ll need to get access to your tax or license information. You will need to request a letter with a Letter ID, ask the administrator to grant you access, or call us.
Learn how to get access to your account information
Why am I locked out of the system?
If you enter more than 5 failed password attempts, you will be locked out for 15 minutes from the last failed attempt. After 15 minutes, you can retry to log in.
Why did my password expire?
If you use the same password for 24 months, you will be prompted to reset your password. You will have to reset the password to access your tax or license account. If you use your SAW user ID and password for DOR and other state agencies, you may be asked to reset your password every 13 months.
The password saved in my browser will not work
If you use your browser’s password manager, you may need to overwrite the saved password and either enter a temporary password or resave an updated password. If you have multiple SAW user IDs that you use on other agency sites, check the saved password to make sure it is the right one!
The temporary password does not work
Temporary passwords may not work for a few reasons:
- Check that you entered the password accurately
- Check that your saved passwords are not auto-filling
- Double check you are resetting the password for the correct user ID
It says my user ID account doesn’t exist and I know I had one!
First, use the Check if you have one feature with any email addresses that you may have used with your accounts in the past. If you receive an email that states there are no user IDs associated for each email address you try, your account may have expired due to inactivity.
If you have not used your SAW user ID and password on any Secure Access Washington agency site for a few years, your user account may no longer be active. You’ll need to create a new SAW account and regain access to your account information.