Need Working Families Tax Credit help? Visit our My DOR Help Center.
¿Necesita ayuda con Credito Tribuario Para Familias Trabajadoras? Vea nuestra Ayuda de linea.
If you filed online with us before, click Check if you have one. You will receive an email that has any associated user IDs to your email address. You’ll want to use the user ID that you have used in the past because your tax or license account information will be linked. If you create a new user ID, you’ll have to get the Administrator on the account to link your tax or license information to your new user ID or call us.
If you just created a user ID and password, you’ll need to get access to your tax or license information. You will need to request a letter with a Letter ID, ask the administrator to grant you access, or call us.
Learn how to get access to your account information
If you enter more than 5 failed password attempts, you will be locked out for 15 minutes from the last failed attempt. After 15 minutes, you can retry to log in.
If you use the same password for 24 months, you will be prompted to reset your password. You will have to reset the password to access your tax or license account. If you use your SAW user ID and password for DOR and other state agencies, you may be asked to reset your password every 13 months.
If you use your browser’s password manager, you may need to overwrite the saved password and either enter a temporary password or resave an updated password. If you have multiple SAW user IDs that you use on other agency sites, check the saved password to make sure it is the right one!
Temporary passwords may not work for a few reasons:
First, use the Check if you have one feature with any email addresses that you may have used with your accounts in the past. If you receive an email that states there are no user IDs associated for each email address you try, your account may have expired due to inactivity.
If you have not used your SAW user ID and password on any Secure Access Washington agency site for a few years, your user account may no longer be active. You’ll need to create a new SAW account and regain access to your account information.
What if I don’t receive an email with a Multi-Factor Authentication code?
If you do not receive an email with the authentication code:
What if I don’t receive a text message with a Multi-Factor Authentication code?
If you do not receive a text message with the authentication code:
What if I don’t have access to my email or mobile phone number to receive a code?
If you are unable to receive a Multi-Factor Authentication code using the existing contact information in your SecureAccess Washington (SAW) account, you will not be able to access My DOR or update your SAW profile. Please call 360-705-6705 for assistance.
Why should I add a mobile phone number or an additional email address for authentication?
Adding additional email addresses or mobile phone numbers gives you more options when choosing the method of receiving an authentication code when you receive an MFA challenge.
Why wasn’t my device remembered?
A device has many attributes that are recognized by the system when it is remembered. If any attribute changes, the device can be considered to be a different device.
Some common changes that may cause your device to not be remembered include:
You can save up to ten devices. As additional devices are added beyond the ten, the oldest are removed.
As you save additional devices, you will receive less MFA challenges over time.