Correspondence

• Send a secure message to DOR
• Checking correspondence (messages and letters)
• Update a mailing address
• Update a location address
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Send a secure message to DOR

1. Click the Log in button.
2. Enter your SAW user ID and password, and click the Log in button.
3. On the My DOR Services page, in the Other Services section, click Send a secure message.
4. If you are a first time user, you may be asked to update and save profile information. After you Save your information, skip to step 7.
5. If you are returning user, select your business and click the Next button.
6. Select the account your message is regarding or if you don’t have an account, check the box No Account? Click the Confirm button.
7. Select a topic link. You can also search by key word to find a topic.
8. On the Send Message page, enter a Subject Title.
9. Type in your message.
10. If you need to attach a document:
    •  In the Attachment section, click Add.
    •  Enter in the Description of the file.
    •  Click Browse… and select your file.
    •  Click Save.
     
11. When you’re finished, click the Submit button.
12. On the confirmation page, click OK.

Checking correspondence (messages and letters)

1. Click the Log in button.
2. Enter your SAW user ID and password, and click the Log in button.
3. On the My DOR Services page, in the Other Services section, click Read Messages and Letters.
4. Unread messages and letters are listed on the Correspondence page. Click the link for the correspondence you wish to read. You can also click Send/Receive Messages to review your inbox, or sent and deleted messages. Click All Letters to review both read and unread letters.

Update a mailing address

You must be an administrator on the business account to update the mailing address.

1. Click the Log in button.
2. Enter your SAW user ID and password, and click the Log in button.
3. On the My DOR Services page, click Get Started from your Business Licensing and Tax Home.
4. From your My DOR Business Licensing and Taxes Home page, on the Accounts tab, click the link for your business.
5. Select the Names & Addresses tab.
6. Click the mailing address link that appears (this is NOT the Location address). If the mailing address is not a link, you do not have the permissions required to update this information.
7. On the Mailing page, click Change this address.
8. Make the changes to the mailing address, and then click Verify Address.
9. Select the correct address. If address cannot be verified or you want to use the address as you entered it, click Yes.
10. Click Save.
11. Click Submit.
12. You can print your confirmation number by clicking the Print Confirmation button.
13. Click the OK button.

Update a business location address

1. Click the Log in button.
2. Enter your SAW user ID and password, and click the Log in button.
3. On the My DOR Services page, click Get Started from your Business Licensing and Tax Home.
4. From your My DOR Business Licensing and Taxes Home page, on the Accounts tab, click the Excise Tax or License link for your business.
5. Select the Names & Addresses tab.
6. Click the Location address link that appears (this is NOT the Mailing address).
   • If no address link is shown for Location, you can click Update Location Address.
   • In the Address Updates window, select the Account ID of the address you would like to change.
    
7. Make the changes to the mailing address, and then click the Verify button.
8. Select the correct address. (If address cannot be verified, you can still continue without a verified address, click Yes.)
9. Click the Save button.
10. Click the Next button.
11. Review the address update on the Valid Address page and click the Submit button.
12. On the Confirmation page, you can print your confirmation number by clicking the Print Confirmation button.
13. Click the OK button.