1. Home
  2. Manage a business
  3. My DOR Help
  4. Customers with multiple businesses

Customers with multiple businesses

If you have access to multiple businesses, there are a few features that will help you quickly access your accounts and view returns, messages, and letters across your accounts in one view.

Coming soon: Web logons with more than 500 accounts

Changes are being made to improve system performance. Web logons with a high number of accounts should experience faster load times in My DOR.

What is changing?
 

Beginning Dec. 12th, web logons with more than 500 accounts will not see their complete account list on the All tab when they log into My DOR. This tab will only display your favorites and accounts you worked with in your current session.

Here is what you would see when you first log in and have no favorites.

Image of My DOR screen


How will I access all my accounts?

You need to use the green Get Started button when logging in to My DOR.

The Manage returns and Business (B&O), Excise, and Sales taxes links will not work correctly when you have over 500 accounts.

Image of My DOR Services page


From the Logon page, All tab, use the Search Your Accounts button to view all of your accounts.

Image of Search Accounts view in My DOR


After clicking the Search Your Accounts button, the Search your accounts dialog box will display, showing a complete list of your accounts.

Image of list of accounts in My DOR


Use the Filter field to search the account you want to select, and press Enter on your keyboard.

Image of filtered accounts in My DOR


Then, click the account name to select the account.

Image of account in My DOR

Favorite and recent accounts

Mark a business as a Favorite
 

Setting a business as a favorite allows you to quickly access businesses you work with most often. This feature is most useful to customers who have access to many businesses but only need to access a few accounts more frequently.

  1. On dor.wa.gov click the Log in button.
  2. Enter your SAW User ID and Password and click Log In. If asked, complete the Multi-Factor Authentication challenge to verify your identity.
  3. On the My DOR Services page, click Get Started.
  4. The list of businesses you have access to displays. Click the Favorites tab.
  5. Click the Manage button.
  6. To mark a business as a favorite, click the Favorite (star) icon, then click OK. The business now appears in the Favorites tab. When you log in again, the Favorites tab will display as default. To view all of your businesses, click the All tab.
Remove a business from the Favorites tab
 
  1. On dor.wa.gov click the Log in button.
  2. Enter your SAW User ID and Password and click Log In. If asked, complete the Multi-Factor Authentication challenge to verify your identity.
  3. On the My DOR Services page, click Get Started.
  4. The list of businesses you have access to displays. Click the Favorites tab.
  5. Click the Manage button.
  6. To remove a business as a favorite, click the Favorite (star) icon, then click OK. The business no longer appears in the Favorites tab.
Access a business you recently worked on
 

This feature is useful if you need to quickly check the status of a recent submission or access a recently saved draft for one of your businesses.

  1. On dor.wa.gov click the Log in button.
  2. Enter your SAW User ID and Password and click Log In. If asked, complete the Multi-Factor Authentication challenge to verify your identity.
  3. On the My DOR Services page, click Get Started.
  4. The list of businesses you have access to displays. Click the Recent tab.

Working across accounts

Manage action items across all businesses and accounts
 

You can view action items across all businesses and accounts. Use the filter options on the Action Items tab to view action items by account type and action required.

  1. On dor.wa.gov click the Log in button.
  2. Enter your SAW User ID and Password and click Log In. If asked, complete the Multi-Factor Authentication challenge to verify your identity.
  3. On the My DOR Services page, click Get Started.
  4. The list of businesses you have access to displays. Click the Action Items tab.
  5. Use the filter fields to filter by account type and action required.
Manage payments and returns across all businesses and accounts
 

You can view returns and payments across all business accounts. Use the filter options on the Manage Payments and Returns page to view the status of returns and payments across accounts.

  1. On dor.wa.gov click the Log in button.
  2. Enter your SAW User ID and Password and click Log In. If asked, complete the Multi-Factor Authentication challenge to verify your identity.
  3. On the My DOR Services page, click Get Started.
  4. The list of businesses you have access to displays. Click the More Options tab.
  5. To view all payments and returns for all of the businesses and accounts you have access to, click the Manage Payments & Returns link in the Payments & Returns section.
  6. Use the Accounts and Show sections to narrow your viewable list.
Manage messages and letters across multiple businesses and accounts
 

If you have multiple messages and letters relating to multiple businesses you can use a filter to locate a specific message or letter.

  1. On dor.wa.gov click the Log in button.
  2. Log in by entering your SAW User ID and Password, then click Log In. If asked, complete the Multi-Factor Authentication challenge to verify your identity.
  3. On the My DOR Services page, click Get Started.
  4. On the account Summary page, click the More Options tab.
  5. In the Messages and Letters section click either View Messages or View Letters.
  6. Enter search criteria in the Filter field, to the far right of the page. This will narrow the viewable list of either messages or letters.
Archive messages and letters across multiple businesses and accounts
 

If you have multiple messages and letters relating to multiple businesses you can use a filter to locate a specific message or letter and then archive them.

  1. On dor.wa.gov click the Log in button.
  2. Log in by entering your SAW User ID and Password, then click Log In. If asked, complete the Multi-Factor Authentication challenge to verify your identity.
  3. On the My DOR Services page, click Get Started.
  4. On the account Summary page, click the More Options tab.
  5. In the Messages and Letters section click either View Messages or View Letters.
  6. Enter search criteria in the Filter field, to the far right of the page. This will narrow the viewable list of either messages or letters.
  7. Click Archive All. The letters or messages are moved from your Inbox to the Archive tab.